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Policies & Payments

Payment is due at the time services are rendered. If you have any special considerations regarding payment, please discuss this with the receptionist prior to seeing the doctor. We accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, CareCredit, and ScratchPay.

Accepting Visa Accepting MasterCard Accepting Discover Accepting American Express


CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.


ScratchPay offers financing options ranging from $200 - $10,000. Visit or text PAY to 213-296-0817 to apply.

Zero Tolerance Policy

Any form of verbal and/or physical abuse to our staff will result in removal from our premises, including termination of any further relationship with our hospital. BE KIND 

Late Policy/No Show Policy

Glen Burnie Animal Hospital understands that sometimes you need to cancel or reschedule your appointment. However, when you do not call in advance to cancel your appointment, you may be preventing another pet from getting much needed treatment.

A veterinary/client relationship is built on mutual trust and respect. As such, we strive to be on time for your scheduled appointments and ask that you give us a call when you are unable to keep your appointment. As a courtesy, we provide reminder texts and a confirmation call prior to your appointment.

Late Arrival Policy: We make every effort to be on time for all our appointments. Unfortunately, when even one patient arrives late, it can throw off the entire schedule for that day. In addition, rushing or “squeezing in” an appointment shortchanges the patients and contributes to decreased quality of care.

  • Therefore, a client who arrives 10 minutes or more late to their scheduled appointment will be rescheduled.
  • The 2nd occurrence of a late arrival will result in a 25% charge of the exam fee.

We appreciate your understanding and apologize for any inconvenience this might cause.

Cancellation of an Appointment: In order to be respectful of the medical needs of other patients, please be courteous and call our office promptly if you are unable to show up for an appointment. If it is necessary to cancel your scheduled appointment, we ask that you call at least 24 hours in advance. If it is after hours, please leave us a message to notify us of your cancellation.

Appointment No Show Policy: A “no show” is a client who misses an appointment without canceling it. A failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no show”.

  • The first time there is a “no show”, we will contact you via phone/mail/email to inform you of the missed appointment and remind you of our “no show” policy.
  • A 2nd occurrence will result in a non-refundable “No show” deposit of $25. You will be able to reschedule the prepaid appointment with the additional charge.
  • The 3rd occurrence will result in you being discharged from the practice.

We appreciate your patience, understanding, and support as we want to do all we can to serve your needs.

No video/recording Policy

This policy is in place to protect patient privacy, enhance confidentiality, and maintain security. With your safety and the safety of Glen Burnie Animal Hospital staff in mind, we ask that you refrain from videotaping or taking photos, videos, or recordings of any kind with your camera, cell phone, smartphone, tablet, or any other device without prior consent of the staff member.

Glen Burnie Animal Hospital