Policies & Payments
Payment is due at the time services are rendered. If you have any special considerations regarding payment, please discuss this with the receptionist prior to seeing the doctor. We accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, CareCredit, and ScratchPay.
CareCredit
CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.
Zero Tolerance Policy
Any form of verbal and/or physical abuse to our staff will result in removal from our premises, including termination of any further relationship with our hospital. BE KIND
Late Policy/No Show Policy
Glen Burnie Animal Hospital understands that sometimes you need to cancel or reschedule your appointment. However, when you do not call in advance to cancel your appointment, you may be preventing another pet from getting much needed treatment.
A veterinary/client relationship is built on mutual trust and respect. As such, we strive to be on time for your scheduled appointments and ask that you give us a call when you are unable to keep your appointment. As a courtesy, we provide reminder texts and a confirmation call prior to your appointment.
Late Arrival Policy: We make every effort to be on time for all our appointments. Unfortunately, when even one patient arrives late, it can throw off the entire schedule for that day. In addition, rushing or “squeezing in” an appointment shortchanges the patients and contributes to decreased quality of care.
Therefore, a client who arrives 10 minutes late or more to their scheduled appointment will have the potential to be rescheduled and a late fee of $25.50 will be invoiced.
Cancellation of an Appointment: In order to be respectful of the medical needs of other patients, please be courteous and call our office promptly if you are unable to show up for an appointment. If it is necessary to cancel your scheduled appointment, we ask that you call at least 24 hours in advance. If it is after hours, please leave us a message to notify us of your cancellation.
Appointment No Show Policy: A “no show” is a client who misses an appointment without canceling it. A failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no show”.
- Failure to cancel an appointment with 24 hour notice will result in a $25.50 cancellation fee invoiced.
- The first time there is a “no show” a non-refundable “no show” fee of the exam fee will be invoiced. After this, a deposit of the exam fee will be required prior to being placed on our schedule.
- Continued occurrence will result in consideration of termination from the practice.
We appreciate your patience, understanding, and support as we want to do all we can to serve your needs.
Prescription Policy
We’re happy to support your pet’s medication needs, but we do not process requests from third-party pharmacies. You’re welcome to use our online pharmacy for convenience, or we can provide a written prescription for you to fill at the pharmacy of your choice. Please note that refill requests can take up to 72 hours to process.
No Video/Recording Policy
This policy is in place to protect patient privacy, enhance confidentiality, and maintain security. With your safety and the safety of Glen Burnie Animal Hospital staff in mind, we ask that you refrain from videotaping or taking photos, videos, or recordings of any kind with your camera, cell phone, smartphone, tablet, or any other device without prior consent of the staff member.
